The New PA Course
- Duration:1 Day
- Cost:£550 + VAT
- Ref:PPA
A comprehensive overview of best practice for new PAs
Who is it for
This course is ideal for new or aspiring PAs who need a comprehensive overview of best practice in their role.
What is it about
The role of the PA can be complex, varied and difficult, particularly at first. This course is a comprehensive overview of everything a PA needs to know to make a real impact in their organisation. Designed by real, experienced PAs to be as practical as possible, it covers communication, working in partnership with your manager, managing meetings and much more. Like all our courses, it’s fully interactive and can be tailored to address the specific challenges faced by each individual.
This course forms part of the Level 3 Certificate in PA & Administration Skills awarded by the Institute of Administration Management.
Course Overview
What is a PA?
• What is a PA?
• How is it different from an administrator or secretary?
• What skills does a PA need to be successful?
Personal Branding
• How do we communicate with and win the respect of others?
• What is a personal brand and how does the concept apply to PAs?
• Creating your own personal brand
• Improving your brand
Managing Your Manager
• What challenges do we face when dealing with our managers?
• Jung’s communication styles
• Different management styles and how to work with them
Diary Management
• What makes effective diary management?
• Top tips and practical techniques
Meetings
• How to organise a meeting
• Facilitating and supporting meetings
• Contributing assertively and effectively
• How to use meetings as networking opportunities
Working Under Pressure
•Pressure and stress
•Prioritisation techniques
•Time management and maintaining your personal brand
Action planning, questions and answers and further resources
What will I get out of it?
• An understanding of the role of the PA, and the skills it requires
• Greater confidence, better communication skills and the ability to successfully influence stakeholders across the business
• Recognition of different management styles and the skills to work effectively with any manager
• Practical tips and techniques for managing even the busiest diary efficiently and working under pressure
• A framework for organising useful meetings and participating in them productively
• Networking skills for professional and personal success
• An individually-tailored set of goals and actions to take back to work, with the support you need to make them happen
• This course forms part of our IAM-accredited Level 3 Certificate in Professional PA and Administration skills, so you can progress your learning into a qualification
Accredited by
