This course is suitable for senior business professionals, operating at a high level, in a client facing role, where the demands and challenges are high and where the quality of the relationship is vital.
The aim of the course is to move from a transactional approach towards one where you add real value to both yours and your clients' organisations by working collaboratively to achieve higher levels of success. You will learn to identify and prioritise key relationships, and understand why there is conflict in some relationships and not in others. You will also develop strategies and ideas for improving client relationships and will explore and develop relationship management principles and methodologies in a practical and engaging way.