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Persuading and Influencing for the PA and Administration Personnel Course

  • Duration:1 Day
  • Cost:£540 + VAT
  • Ref:PIPA

Equip yourself with the skills required to manage conflicts and build relationships across your organisation.

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Cost £540.00 Duration 1 day Code PIPA

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What's this?

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Who is it for

PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation.

What is it about

PAs and secretaries have a pivotal role coordinating meetings; collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and without conflict.

Course Overview

  • Communication theory
    The different elements of communication and how they work together to influence our interpersonal communication.
  • What is influencing?
  • Building rapport with your manager and colleagues
  • The difference between influencing and manipulating
  • The link between self esteem and influencing; how to build it
  • Interpersonal communication
    Why does it matter and what is it?
  • The difference between personality and behaviour and the three behaviour types
  • Choosing helpful behaviour
  • Handling conflict and difficult situations
  • Questioning and negotiation
  • Choosing and using appropriate questions
  • Being clear on your objectives and bottom line
  • Meeting the needs of both parties
  • 'Persuading and Influencing Skills for the PA and Administration Personnel' - This course is mapped to QCF unit

What will I get out of it?

  • Ability to establish and build rapport at all levels
  • An understanding of the differences between manipulating and influencing
  • Recognition and practice of helpful behavioural techniques
  • Negotiation and conflict resolving skills
  • Questioning techniques to achieve results

Accredited by

This course is accredited for CPD

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