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Management Skills for The Senior PA
Cost £910.00 Duration 2 days Code SPA2
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This course will suit experienced PAs or senior administrators who work closely with their organisation's senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.
This very practical course covers fundamental people management skills and the contextual positioning of managers within an organisation. You will learn how to motivate staff and communicate with people at all levels; including techniques to delegate tasks and manage difficult responses. It will give you the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards your point of view. The course also helps you to identify key areas for personal development to improve your own managerial effectiveness.This course forms part of the IAM Level 4 Certificate in Office and Administration Management awarded by the Institute of Administrative Management
'Management Skills for Senior Adminstration Staff' - This course is mapped to QCF unit.
• Problem solving skills to resolve or improve business issues • Confidence to overcome concerns and objections from colleagues • Techniques to deliver difficult feedback • The ability to manage staff and delegate effectively • Techniques that will motivate your team in order to achieve agreed objectives
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