Financial managers and other professionals involved in and wishing to improve any type of transaction processing and reporting in administration areas such as finance, HR, sales, purchasing and customer services.
The pressure to reduce costs is relentless and finance and administration areas are not excluded. If your business imperatives demand significant cost reductions or increases in capacity in a three to six month time horizon without large-scale IT changes, then the approach and methods in this seminar are appropriate.
Lean manufacturing focuses on speed whilst traditional Six Sigma focuses on quality variances. By combining the two, the result is better quality, quicker. This course focuses on applying the improvement methods that have been so successful in manufacturing companies such as Toyota and Dell to administrative functions ranging from invoicing and collection through to monthly reporting.
However there is a big difference between manufacturing and administration processes because people inherently introduce variability into administration processes. This poses challenges to many Lean Six Sigma methods. The speaker has more than a decade of experience with Lean Six Sigma in the office environment. He has modified Lean Six Sigma methods to make them very effective in finance and other administration areas.
This course is recommended by the Institute of Chartered Accountants in England and Wales and endorsed by The Association of Corporate Treasurers.
THIS COURSE IS RUN BY CIMA MASTERCOURSES
9.00 Registration and Coffee
9.30 Introduction to Lean Six Sigma in administration processes
10.00 Minimising errors
11.15 Coffee & tea
11.30 Reducing lead time
12.15 Eliminating non-value adding work
1.00 Lunch
2.00 Reducing work-in-progress
2.45 Coffee & tea
3.00 Reducing process complexity
3.45 Identify and implement customer-led service improvements
4.30 Design effective lean six sigma projects
5.00 Close of Seminar