The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality IT services.
ITIL® outlines an extensive set of management procedures intended to support businesses in achieving both high financial quality and value in IT operations.
These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
The course provides delegates with an Introduction to Service Management and a detailed understanding of the services, functions, processes and roles of the 5 main areas of the service management lifecycle.
Service strategy
– Strategy and value planning
– Responsibilities and roles
– Implementation of service strategies
– Risks and critical success factors
Service design
– Risk analysis
– Implementation
– Cost
– Control and measurement
Service transition
– Cultural and organisational change management
– Knowledge management
Service operations
– Scalability
– Control and measurement
– Processes and functions
Continual service improvement
– Business and technology drivers
– Best practice
Examination Details
The ITIL® Foundation qualification is assessed by an hour long multiple choice paper, consisting of 40 questions. All assessments are included within the course fees and integrated into the programme
PRINCE2®, MSP®, M_o_R® & ITIL® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries.
The Swirl logo™ is a Trade Mark of the Office of Government Commerce.