Stage 1 - The course
The modern supervisor
- The skills of an effective team leader
- Understand the supervisor’s position within the organisation
- The responsibility and authority of a supervisor
- The five key areas of team supervision: lead; communicate; organise; plan; control
Effective team leadership
- Meet the expectations of your team
- Leadership style and roles
- Learn the GRIPS model of team leadership
- Set SMART goals and objectives
- Appreciate the three key components of goal setting: task, team and individual
Develop your management style
- Learn different management styles for different situations
- Pinpoint your own management style and evaluate for effectiveness
- Time management - time bandits and prioritisation
- Delegation: structure, pros and cons, do's and don'ts
Motivating and developing others
- Giving feedback, conduct and capability issues
- Setting performance standards
- Practical exercises with professional actors
- Difficult situations: assertive responses
- Team roles
- Theories of motivation
Stage 2 - MP3 Learning bites
1) Inspiring your team
2) Getting the best
3) Delivering results
Stage 3 - eLearning
After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course with further practical excercises related to supervising your team.
What will I get out of it?
- An insight into the role and responsibilities of a supervisor
- Models for effective leadership and the skills to apply them
- Techniques to get the best from other people
- Management approaches for difficult people and difficult situations
- An understanding of the best way to delegate
- Time management and ways to deal with time bandits
- Appropriate communication styles for diverse people and situations
- Skills to motivate others and lead your team to success
- A blended learning experience allowing you to continue to develop skills in the workplace
- The chance to practice your interpersonal skills and resolve the specific challenges you face using professional actors
- Recommended reading list
How will your organisation benefit?
- More effective supervision and leadership will improve team performance and help the organisation grow
- Team members will be more motivated and inspired by effective leadership, reducing staff turnover
- Improved feedback and development will create better trained and performing staff
- Trained supervisors will be able to implement best practice across the organisation, increasing efficiency and improving processes
- Time management, prioritisation and delegation techniques for supervisors will allow them to assign work more efficiently and use available resources to their full potential
- Objective setting and monitoring skills will drive practical results in conjunction with Reed Learning's post-course evaluation system
Delivery Style
All of Reed Learning's courses are delivered in an active and
engaging way to help delegates create real change. We use a
robustly-designed and independently-accredited competency framework to
ensure each course is delivered in a way suitable to a variety of
learning styles. Introduction to Supervision and Team Leadership uses a mix of theory,
roleplay with professional actors, practice presentations and exercises to give delegates all the practical skills they need to manage more effectively. Like all
of our courses, it follows our Do-Review-Learn-Apply Model:
How do we make sure you see results?
Our training doesn't begin and end on the day. We have a five-stage
evaluation model that means delegates are challenged to set real
objectives before and during the course. Every delegate uses the
personalised training and insight from the facilitator to create
meaningful actions that will help them make a difference at work. We
follow-up eight weeks after the course to make sure that these actions
have been implemented, and all delegates are entitled to re-attend the
course for free as a refresher. Our process is so robust we've received
accreditation from the ISO and the Matrix Standard.
The Trainers
All of Reed Learning's trainers are part of our faculty. Entrance to our faculty is thoroughly assessed through our training competency framework, and all of our trainers are constantly challenged to continuously develop their knowledge to deliver training of the highest standard. Trainers who deliver this course include:
Ben Waldman: Ben is part of our training faculty and regularly delivers this course. He has a passion for helping others improve their management, leadership and communication skills, as well as previous experience as a training manager responsible for over 2,000 employees nationwide. For the last ten years has worked as a trainer, facilitator, coach and consultant specialising in management, leadership and trainer development. Ben is well-versed in overcoming the barriers that stop individuals developing and has provided commercial advice at director level for many organisations.
Isabel Kennedy: Isabel is part of our training faculty and regularly delivers this course. She is a CTP qualified learning and development practitioner with over 12 years’ experience of people management, sales and leadership training, having begun her career as a manager at Marks and Spencer. Isabel has devised and delivered a broad range of training for Reed Learning. She specialises in sales and communication courses, leading by example. Her facilitative and flexible style means that no question or issue is too great or too small to address, and her inspirational delivery consistently receives great feedback from delegates.
Clients who have chosen this course include:
- QBE
- Manchester City FC
- Unilever
- Lloyds TSB
- RWE
- Allianz Services
- The Institute of Civil Engineers