Ideal for front line staff dealing directly with customers, as well as those working on developing policy that supports disabled customers and service users.
The Disability Discrimination Act and more recently, the Equality Act 2010, have had enormous implications for employers and staff at all levels of customer facing organisations. Do you and your frontline staff know how to deal confidently with speech disabled customers? Would your call centre staff feel able to assist customers with communication impairments?
If not, you could be in breach of the DDA or Equality Act 2010.
This course will help you recognise a range of communication disabilities and select the best way of assisting your customers. Communication impairments are covered by the Disability Discrimination Act and during the course we will highlight the implications for your organisation.