- Advanced communication skills will improve outcomes from difficult, demanding or complex conversations
- Trained, expert communicators can lead by example and ensure best practice, helping the entire organisation communicate more efficiently
- Different thinking styles and the ability to communicate them will spark innovation
- The creation of a relationship management strategy will improve interaction with key stakeholders inside and outside the business
Delivery Style
All of Reed Learning's courses are delivered in an active and
engaging way to help delegates create real change. We use a
robustly-designed and independently-accredited competency framework to
ensure each course is delivered in a way suitable to a variety of
learning styles. Advanced Communication Skills uses a mix of theory, roleplay, practice presentations and exercises to give delegates all the practical skills they need to manage more effectively. Like all
of our courses, it follows our Do-Review-Learn-Apply Model:
How do we make sure you see results?
Our training doesn't begin and end on the day. We have a five-stage
evaluation model that means delegates are challenged to set real
objectives before and during the course. Every delegate uses the
personalised training and insight from the facilitator to create
meaningful actions that will help them make a difference at work. We
follow-up eight weeks after the course to make sure that these actions
have been implemented, and all delegates are entitled to re-attend the
course for free as a refresher. Our process is so robust we've received
accreditation from the ISO and the Matrix Standard.
The Trainers
All of Reed Learning's trainers are part of our faculty. Entrance to our faculty is thoroughly assessed through our training competency framework, and all of our trainers are constantly challenged to continuously develop their knowledge to deliver training of the highest standard. Trainers who deliver this course include:
Wendy Reed: Wendy is part of our training faculty and regularly delivers our PA courses. As a trained actress and coach she brings a fresh energy, enthusiasm and expertise to all the courses she delivers. Wendy’s extensive knowledge of all of her subjects is combined with her passion for supporting PAs and secretaries in their development. Her varied career means she has personally encountered many of the issues delegates face. Wendy’s common sense approach, engaging style and positivity ensure every delegate comes away from her courses feeling totally equipped to make a real difference back at work.
Clients who have chosen this course include:
- HBOS
- General Dynamics UK
- Balfour Beatty
- International Tennis Federation
- EDF Energy
- Southern Railway
- Kraft Foods
- BE Aerospace