With 50 years’ recruitment expertise behind us, we can guarantee rigorous selection and assessment methods. This begins with the initial short-listing of applicants, telephone interview, face-to face interview, trial training session and verbal and written references.
Using our pool of over 350 approved permanent and associate trainers, we can select and manage the right trainers to deliver your learning and development programmes in-house. We will handle the administration, expenses and quality management, while you gain the flexibility to increase or decrease resource as business needs change.
Our “resource-only” service begins with consultancy to give us a picture of culture, delegate profile and business needs. Service options include:
- Intelligent scheduling
- Expense management
- Training design
- Quality assurance
- Delivery management
- Provision of management information.
Current clients of our resourcing services include Barclays Bank, Nationwide and Warwickshire County Council.
Reed Learning’s Training Delivery Competency Framework is the standard by which we recruit and performance manage all our trainers. Overseen by our academic board, this model ensures consistent quality to our clients. The framework is made up of six competencies:
- Building rapport
- Delegate learning and development
- Group management
- Trainer presence and authority
- Session structure
- Facilitation techniques
We use these competencies as a benchmark both when recruiting associate trainers, and to regularly observe all our trainers against. We have selected a pool of 20 trained observers from across the business who spend half a day a month assessing trainers and courses. The observations are primarily to give support, clarity of expectations and developmental feedback to trainers. However, they also flag up any concerns about the trainers style, materials or the course content which can then be resolved by the Quality Manager.