Reed Learning specialises in providing relevant, tailored Management Information (MI) to meet specific client requirements at any particular time. The development and provision of this information is a core responsibility of a dedicated account manager. They will draw on skills and experience we have gained from supplying management information to clients across the public and private sectors.
We analyse MI on a regular basis to ensure that SLA standards are being adhered to as well as monitoring and reporting on key performance indicators (e.g. average expense bills, courses completed, post course and three-month evaluations).