FAQs

Delegates need to arrive at 9am or 9.15am depending on the course – you will be advised of the exact time in your joining instructions. In the first half-hour, you’ll register and get a chance to meet your fellow delegates over coffee and biscuits.

Courses start at 9.30am or 9.45am – again, your course confirmation pack will detail exact timings. Lunch is provided with all our courses – there is a one hour lunch break scheduled between 12.00 noon and 2.00pm. Refreshments are served throughout the day. Courses finish by 5.00pm and you’ll leave with a full course pack.

There is no dress code for Reed Learning courses. The courses are meant to be fun and relaxing as well as giving you the best training. Most people who attend our courses feel most comfortable in business casual clothing.

We strictly limit delegate numbers to ensure each delegate receives the best training possible, but it does vary course to course. The maximum group size ranges from 6 to 14, and the average in 2010 was 8 people.

Call free on 0800 170 7777, and the message will be passed on to the relevant people at the training centre. In an emergency the session will be interrupted, otherwise you will be given your message in the break.

Yes, don't worry - we provide lunch inclusive with all our courses. Depending on course requirements, you will either be

- taken to a local restaurant,

- served a delicious buffet lunch in the training centre,

- given £5 food vouchers valid at many local shops & cafes (including Pret, Eat, Starbucks, Sainsburys, Tescos, Burger King, KFC, Bella Italia, Caffe Uno, Greggs, Wetherspoons, Bagel factory)

If you have special dietary requirements, please notify our team on 0800 170 7777 or by email to more.info@reedlearning.co.uk with exact details before the course and we will do everything we can to accommodate you.

Reed Learning runs public courses in
- Central London
- Belfast
- Birmingham
- Bristol
- Manchester
- Leeds
- Edinburgh
- a range of selected hotels in the Cotswolds.
We also have a business school in the Cotswolds where courses leading towards professional finance qualifications are run. 

See more information & contact details for all our venues

On our site you’ll also find specialist courses from reputable partners like CIMA Mastercourses – their courses are held in additional cities and venues.  You will receive full information about the venue when you book, but venues are always close to transport links and the town is indicated in the ‘Location’ field when you book.  To find out the exact address for a specific non-Reed course, please contact us free on 0800 132 448 or more.info@reedlearning.co.uk.

Need a course run for your company at a different venue?  Try our In Company team

Our training consultants are always happy to talk to you about your training requirements and will always offer you advice and suggestions on what may be right for you.

Give them a call free on 0800 170 7777 (Mon – Fri 8am-6pm) or email more.info@reedlearning.co.uk

Public courses enable individuals with specific training needs from different backgrounds to pay a one off fee to come and learn at one of our centres. They allow people to share experiences, network and learn with people from a variety of different industries and backgrounds.

In-Company / In-House Courses can be more cost-effective if you need to train a number of people in the same skills. However, cost is not the only consideration when booking training, so sometimes it may be better for you to spend more on staff attending public courses, for the reasons above.

Tailored courses allow you to have specialist analysis and development to support your unique business need and situation. We can:

• Design unique courses from scratch for you
• Customise or combine existing course content for optimum results
• Include particular methods and styles of training, to best suit their teams and individuals
• Incorporate their company standards, templates and case-studies for optimum relevance

What we offer is all of this delivered at the right time, to the right people, in the right format all at the right location for you and your people.

To request more information on a bespoke course, get in touch with us via our form here >

It's simple - fill in a request for more info here and one of our account managers will contact you to discuss your requirements.

Alternatively, call us free on 0800 170 7777, or email us at incompany.training@reed.co.uk.

As every in-company training course is specifically tailored to your exact requirements, we need to know exactly what you want to achieve.  That's why as soon as you contact us, you will be assigned your personal account manager, who will work closely alongside you to ascertain how we can best enable you to achieve your objectives with your budget, no matter how large or small.

We will happily run any course in our public schedule as an in-company option, either at your premises or a venue we arrange.

We can also source and supply trainers to run any subject and any kind of training you need, in any location that suits you. 

We've run courses all over the world, from Jordan to Uganda by way of Milton Keynes.

Feel free to take a look at our case studies for some inspiration, or just give us a call to talk through your requirements - we love a challenge!

All of our courses are delivered by a team of highly qualified, experienced and specialist trainers, both associates and permanent members of staff.   They come from a range of backgrounds specific to the relevant industry and area of expertise.

Reed Learning have a stringent selection process; in order for a trainer to become a member of the Reed Learning faculty, they must pass a series of professional interviews and tests, providing extensive references.  This process ensures we have only the highest quality of trainers, and the happiest of clients.

To become a Reed Learning trainer, you must demonstrate both cutting edge experience in your specialist field and exemplary presentation skills.

To find out more about a particular trainer or find out who's training a course, please contact us on 0800 170 7777 or by email to more.info@reedlearning.co.uk

We love our trainers - no really! 

We know that our people are our strength so we like to nurture and cherish them.  Both our permanent trainers and faculty members are experts in their respective fields, and the overall quality of our training is in the capable hands of an independent standards board made up of education leaders from Aston Business School, the West London Academy and the University of the Arts, who constantly drive our rigorous standards forward, maintaining excellence across all areas of our broad expertise. 

Plus we do nice things, like have our annual training faculty awards where we reward excellent performance, and encourage studying for further qualifications.

All this means that you will feel the difference when you come to a Reed Learning course - our trainers like working here, and it really shows.

Central London – the nearest car park is in Drury Lane. This NCP car park is £30 per day, and does not include the congestion charge. We do not recommend driving to the venue.

Birmingham – there are car parks for New Street Station, the Pallisades Shopping centre, and on Corporation Street. Residential – all the residential centres have adequate car parking.

There is parking available at all other venues.

Of course, we'll do our best.  Our training centres and website are fully accessible, and if you have a particular requirement (e.g. someone to help you on the day, braille or large print training materials) please just tell us when you book, ideally by writing to more.info@reedlearning.co.uk or by phoning us on 0800 170 7777, and we'll do our best to have everything ready for you.

• More courses, more often and in more locations that anyone else
• Industry leading loyalty discounts that will give you savings of up to 50%
• Free refresher courses that will help imbed your learning
• A unique quality commitment that guarantees your money back or a replacement course if you aren't totally satisfied
• The first range of Green Learning in the UK
• Protection for your learning and development budget with our learning accounts

Online:
We like to keep it simple: browse or search for a course, view details, then click book now.  The course will be added to your basket. 
Continue shopping for more items, or go to your basket by clicking the ‘View Basket’ icon in the green header (top right).
At your basket page you can add delegates, select the right date, and book or save for later (if you’re logged in).  You can also add extras like MP3 modules.
When you’re happy with your purchase, just click ‘book’ and follow the instructions to pay by credit card or invoice.

Over the phone:
Call our friendly customer service team free on 0800 170 7777, and they’ll do the hard work for you.  It helps if you have the code of the course you are interested in, but it’s not necessary.

By email:
Just email us at more.info@reedlearning.co.uk with your name, phone number, company name and address, course name (or code) & date you want to book, plus the name of the delegate if it’s not you.  We’ll contact you to confirm payment and dates.

We are flexible about methods of payment – we take VISA, Mastercard, Maestro or Switch both online and over the phone.

We are happy to set up new clients with an invoice account subject to credit check.  This usually takes 48 hours and you can apply online by adding courses to your basket and selecting this option when you book.  We will hold the course place whilst we confirm your details and perform the credit check.

We are also happy to accept cheque payment providing the amount has cleared prior to the date of the course.  Please note that if we have not received cleared funds by the start date we reserve the right to refuse admission.

Please note, by clicking book you agree to our terms and conditions - view them here >

All of our course outlines are available online at www.reedlearning.co.uk/training or in our Learning Directory (you can download the PDF here).
At the top of each course page is a ‘who is it for?’ section describing the kind of people who go on this course – this information and the course outline should help you identify if the course is the right level for you.

Alternatively you can use our advanced search function to search only for courses at a beginner, intermediate or advanced level.

If you're looking for an IT course, our online IT tests ought to give you a hand - find your level now

Of course, if you need a helping hand, talk to us free on 0800 170 7777 or more.info@reedlearning.co.uk

Our clients say very nice things about us!  We're really flattered, and we love hearing how we have changed not only people's business practices but their lives for the better.
You'll find testimonials from satisfied customers on all our course pages, and you can read more quotes from our in-company clients within the context of our in-company case studies >

If you're a trainer looking for work, or a company looking for a trainer, you can read about candidates and clients' experiences with Reed Training Professionals

Where do we begin! 

We have successfully provided the services below for our clients - now we can help you with:

• Development of new training departments (develop new course material and training programmes, trainer development & qualification)
• Co-delivery of training with your existing trainers
• Supplying permanent and interim trainers direct for all manner of positions
• Developing scaleable managed services to outsource any or all of your training function.
• Facilitating your Investors in People accreditation
• Setting up a learning portal to support your L&D strategy
• All manner of L&D consultancy, including internal communication & marketing of your strategy
  

Whatever challenge you're facing, we have a solution that is right for you.  Find out more about all of these in Employer Tools >

Our environment
In 2005, Reed became the UK's first major recruitment company to go CarbonNeutral™. As a group, Reed produced 4,208 tonnes of Carbon in 2004 and this is now being offset through investment in forestry projects throughout the UK.
Learn more about CarbonNeutral >

Trying to be greener
We were the first company to introduce public training courses showing business how to be more environmentally friendly in 2007. 

We practise what we preach, too:
- We have reduced the quantity of paper based direct marketing.  We can't replace it entirely, but we encourage people to sign up for email and web marketing so we use fewer trees
- All our marketing is printed on FSC certified paper from renewable forests by ISO14001 printers using vegetable based inks
- All our training materials are printed on 100% post-use recycled paper
- We use motion sensors and individual light switches in our training centre and head office to cut down on wasted energy
- We honour the Reed employee who makes the most significant green shift both at work and home in a yearly award ceremony to encourage eco-friendly behaviour and ideas

To help you do more at your workplace, why don't you visit www.reedlearning.co.uk/green, and see how the courses could benefit you.

Giving back to the community
We regularly take part in charitable events and make donations in the process.  We've raised money for Samaritans, Red Nose Day, & Children in Need, to name a few.

Last year our chosen charity was Marie Curie - we held a variety of events to raise money for this fantastic cause.
This year our chosen charity is Great Ormond Street.

We also look to sponsor causes we really believe in:

Campaign for learning’s Learning at Work day with over £1000 training donated free in support

Comic Relief’s Adult Learners Week celebrations with over £1000 training donated at no cost to the charity.

We're really sorry to hear that we've done something wrong.  Please tell us all about the problem by calling us free on 0800 170 7777 or put it in writing to more.info@reedlearning.co.uk

We'll aim to get back to you within 2 working days with an initial response, and resolve your problem promptly and efficiently after fully investigating what's happened.

We like making people happy, and rely on repeat business and word of mouth recommendations. So if you've had a bad experience at any of our centres, please let us put it right.